Your satisfaction is our top priority. We understand that art is personal and that you only truly know if a work of art fits once you have it in your hands. That's why we offer a "Not satisfied? Money back" guarantee.

Please note:

• The costs for returning a package are at your own expense.
• If you have chosen expedited delivery, the extra costs you paid for this will not be reimbursed. These costs are associated with the expedited service performed and are not included in the product refund.
• When creating your return, please use our return address (which you will receive by email), not the address of a post office. If you enter a post office address as the return address? Then your return will not be processed.

How does it work?

You have up to 14 days after receiving your package to register your return. Once we have received the artwork in good condition, we will refund the full purchase amount. You pay the costs to return the package yourself.

The return process:

Step 1: Log in to your account

Go to memuro.nl/account. Enter the email address you used to place the order. Entering a password is not necessary, as you will receive a login code by email.

Step 2: Receive your login code

You will receive an email from us with a unique verification code. Enter this code on the website to access your personal order overview.

Step 3: Register your return

• Select the product you wish to return and state the reason for return.
• Click on 'Request return'.

Step 4: Send your (letterbox) package

Once we have approved your request, you will receive a confirmation from us by email. This will clearly explain all instructions, such as the return address.

• Pack the items carefully (preferably in the original packaging).
• You can drop off the (letterbox) package at a post office of your choice. The costs for the return shipment are at your own expense.
• Send your package with Track & Trace: We strongly recommend this, as it is your official proof that the package has actually been sent. Without this proof, the risk of loss is for the sender and we cannot process the return. Keep your proof of shipment safe until the refund has been completed.
  

Step 5: Refund

Once we have received the (letterbox) package in good order, we will check the items. After approval, we will immediately refund the purchase amount via the payment method you used for the order.

Please note: The items must be returned to us undamaged and in their original condition.

Return costs and refund

Return costs
The costs for the return shipment are at your own expense. You are free to choose a parcel service of your choice.

Refund
Once the return shipment has been received and checked by us, we will initiate the refund. You will receive the full purchase amount back within 14 days via the original payment method.