Customization & special requests
Can you also 3D print other objects?
Yes, we also print special requests. Do you have an idea or something specific in mind that you would like to have 3D printed? Let us know. We'd be happy to help you brainstorm.
How does a special request work?
For custom work, please fill out the contact form at the bottom of the page. Describe your idea, and we will contact you personally to discuss the possibilities.
Delivery & shipping
How long will it take for me to receive my order?
After you upload your photo, we will immediately start manually converting your photo into a detailed 3D design. You can always find the current shipping time at the top of the page. As soon as your artwork is on its way, you will automatically receive a Track & Trace code by email.
Which carrier will deliver my artwork?
We ship all our packages via PostNL. As soon as your order is on its way, you will immediately receive a track & trace code in your inbox.
- Ordering one artwork? Then the package will fit right through your letterbox, so you don't have to stay home for it (ideal if you're at work or out for lunch).
- Two or more? Then we'll make a larger package out of it, and the postman will deliver it to you personally.
Returns & Warranty
What if my product arrives damaged?
We create and package each artwork with the utmost care. However, something can go wrong during transport. Please check your order immediately upon receipt. Is your artwork damaged or is something not right? Contact us within 7 days at info@memuro.nl and include a photo. We will assess the situation and work together to find a suitable solution.
How do I return my artwork?
Not satisfied with your purchase? No problem. You have up to 14 days after receiving your package to register your return. As soon as we have received the artwork in good condition, we will refund the full purchase amount to you.
Please note: the costs for returning a package are at your own expense. If you opted for express delivery, the extra costs you paid for this will not be reimbursed. These costs are associated with the expedited service rendered and are separate from the product refund.